If you feel comfortable using Duo Mobile to log in to applications you can tap Skip. Tap Practice now to go through some training screens like this one. It's a good idea to take a few minutes to practice approving and denying Duo authentication requests if you haven't used Duo before. Give the new account a name to complete adding it to Duo Mobile. If you're prompted to allow Duo Mobile permission to take pictures and record video, please grant it. Use your camera to scan the QR code shown by Duo Enrollment in your browser. To proceed with adding your initial Duo account to Duo Mobile, tap Use a QR code. Launch Duo Mobile and tap Set up account. When you enroll in Duo for the first time and choose to add an Android device or use Duo Push, you're shown a QR code to scan with the Duo Mobile app to complete activation. To see which version of Duo Mobile is installed on your device, go to the Android Settings menu, tap Apps, then scroll down and tap Duo Mobile. Supported Platforms: The current version of Duo Mobile supports Android 10 and greater.ĭuo does not provide official support for non-standard custom Android distributions like OnePlus, LineageOS, or ColorOS, nor is Duo Mobile supported for use on ChromeOS. The Duo Mobile accounts list shows your restored Duo accounts, and you may use them to log into Duo-protected services with Duo Push or a generated passcode.Find the latest version of Duo Mobile in Google Play. Duo Mobile locates your backed-up Duo-protected accounts and restores them to your device, showing a success message when complete.Return to your new phone, and tap Scan QR code in step 3, then scan the QR code shown on your old phone to complete account restoration.Locate the 'Connect a new phone' settings item, and tap View QR code to display a QR code on the screen.Open Duo Mobile on your old phone, and tap the menu icon in the top right to open Settings.

You'll be asked if you have your old phone.

Select the Google account you used when initially setting up Duo Restore.

Duo Mobile will check for a previous backup in Google Drive.

Tap I have existing accounts from the welcome screen.

Open the Duo Mobile app on your new device.From your new Android device, download the latest Duo Mobile App from the Google Play Store.If you can't open Duo Mobile on your old device, for example, if your phone was lost or damaged, contact the ITS Help Desk or Security Operations Center to discuss your account recovery options. You must have access to Duo Mobile on your old Android device in order to use Instant Restore to restore your Duo-protected account backup to your new device.

To use Instant Restore you must have previously backed up your Duo Mobile accounts to Google Drive. Recovering Duo-Protected Accounts with Instant Restore

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